Article 1 General provisions

1.1 These general terms and conditions apply to all offers, quotations and agreements between the Client and (hereinafter: ""), concluded in whichever way (in writing, orally, through the web shop, by e-mail or in a branch of, unless explicitly agreed otherwise in writing and in advance between and the Client.

1.2 Any general terms and conditions used by the Client, are hereby explicitly rejected by

1.3 In the event that any provision of these conditions shall be held to be invalid or be annulled, the same shall not affect in any respect whatsoever, the validity or enforceability of the remaining provisions. In such event, will as soon as possible replace the provision held to be invalid or the annulled provision by a new provision which compares to the original provision to the maximum extent permitted by law.

1.4 In the event that any provision of these conditions is unclear or a situation occurs which these conditions do not provide for, the relevant provision or situation shall be interpreted as much as possible in accordance with the intention of the remaining provisions.

Article 2 Definitions

2.1 In these conditions the following words shall have the indicated meanings: Client: any natural person or legal entity whom delivers goods or services to, makes an offer or quotation, or to whom performs services.

Article 3 Quotations and offers

3.1 All quotations and offers are not binding upon and remain valid for 30 calendar days after date of issue,unless another date for acceptance has been stated in the quotation or offer.

3.2 Any agreement between and the Client shall come into force only if and to the extent that the assignment or order is accepted by

3.3 In the event that the assignment or order by the Client differs from the written confirmation by, the written confirmation by shall be binding.

3.4 Unless indicated otherwise, the prices mentioned in a quotation, an offer, in's branches or in the web shop, exclude VAT and do not include any additional costs such as shipping costs.

3.5 is not bound by the prices mentioned in any quotation or offer, in a branch or in the web shop if the Client could or should have reasonably understood that they contained an apparent mistake or writing error.

3.6 Compound price quotations do not compel to carry out part of the assignment or order at a proportional price.

3.7 Prices mentioned in offers and quotations do not automatically apply to future orders.

Article 4 Duration of contract, suspension and performance

4.1 reserves the right to suspend in part or in whole the performance of the agreement with the Client in the event that the financial situation of the Client gives a reasonable motive to do so. Such suspension will not reduce's right to compensation.

4.2 Any times or dates agreed or indicated for the completion of work or the delivery of goods, are estimates and shall not be considered to indicate a deadline. In the event that an agreed date is exceeded by, the Client will be bound to give notice of default in writing and offer the opportunity to perform the agreement properly. When doing so, the Client shall observe a reasonable period of time.

4.3 cannot be compelled to fulfill any obligation vis-à-vis the Client if it is hindered to do so as a consequence of circumstances which are neither due to's fault nor should be borne by pursuant to the law, a legal act or according to common opinion.

4.4 During a period of force majeure, has the right to suspend its obligations pursuant to the agreement.

Article 5 Communication

5.1 is not liable for incorrect or delayed processing of order details of the Client and information to the Client as a result of the use of internet or any other means of communication in the dealings between the Client and and any damage as a consequence thereof.

Article 6 Purchase, transport, delivery

6.1. delivers worldwide with FED-EX.

6.2 Any delivery dates indicated by are estimates, are not deadlines and will be kept as much as possible. If a delivery date is exceeded, the Client will not be entitled to compensation or dissolution of the agreement.

6.3 Unless otherwise agreed in writing between and the Client, for orders placed through the web shop a maximum delivery period of 30 calendar days applies.

6.4 Unless otherwise agreed in writing between and the Client, determines the means of transport of the goods ordered through the web shop.

6.5 The risk of loss, damage or decrease in value passes to the Client F.O.B. Shipping Point.

Article 7 Payment

7.1 Payment shall be made in full and upfront on

7.2 In all cases in which payment is made after delivery on the basis of an invoice, the Client will be considered to be in default when payment is not made on time.

7.3 Payment can be made in the following forms: in the web shop: with credit card (American Express, MasterCard, VISA

Article 8 Warranty and returns

8.1 Goods can only be returned after prior written approval from and only in the manner indicated by in the confirmation.

8.2 The Client can only return goods to that are complete, undamaged, unused and unexpired and transferred in the original packaging.

8.3 The product is not to be resold. Only authorized distributors are permitted to resell the product.

8.4 The Client is responsible for any damage incurred during return.

8.5 If the goods are returned fully in line with the return policy as described above, will reimburse to the Client the purchase price (excluding shipping costs et cetera) within 30 days after receipt of the returned good.

8.6 All goods supplied by meet the general standards and demands as reasonably required at the time of delivery and which are needed for normal use according to their purpose. The Client has the obligation to verify whether the goods are suitable for use and whether they comply with the standards and demands as required there.

8.7 Any warranty becomes void if a defect occurs as a result of injudicious or improper use, incorrect storage or treatment of the goods, without prior written consent from Any warranty also becomes void if a defect occurs as a result of circumstances beyond the control of, including – but not exclusively – extreme weather conditions.

8.8 The Client has the obligation to immediately inspect the goods delivered for defects and to report the same to within 3 business days of receipt of product.

Article 9 Retention of title

9.1 Full legal and beneficial ownership of the goods shall remain with until has received payment in full for the goods.

9.2 The Client will fully and unconditionally respect any intellectual property rights attached to the goods delivered by cannot guarantee that the goods delivered to the Client do not violate any (unwritten) intellectual and/or industrial property right of third parties.

Article 10 Non-attributable shortcomings

10.1 is entitled to dissolve the agreement with the Client by means of a written notification to the Client or to suspend the performance of the agreement, without any right of compensation arising, if the performance of the agreement is hampered or hindered by force majeure. Force majeure includes without limitation: operational failure or business interruption of any kind to the extent that they occur as a result of events or circumstances which are reasonably not attributable to; delayed or late delivery of goods by the suppliers of; transport problems or transport barriers of any kind, causing transport to or from to be hampered or hindered, to the extent that these problems or barriers are not attributable to according to common opinion; the Client is in default for more than 2 months; the Client has applied for suspension of payment or has been declared bankrupt; one or more of the properties of Client have been attached.

Article 11 Language, applicable law and jurisdiction

11.1 These general terms and conditions are written in English.

11.2 All disputes arising between and the Client shall be submitted to the competent court in the county of Guillford, in the state of  North Carolina.

11.3 In the United States, operates by contract through Carolina Liquid Chemistries, Corporation and as such is registered under number 3009880320.